November 23, 2006

• Problems don't always need fixing.  And sometimes, when someone tells you about a problem, they just want you to listen rather than to propose a solution.  Listening to a person's problem helps you better understand the person.  It makes you think -- why is this a problem for them?  what specifically about the situation is so vexing?  etc.  In describing their problem, maybe the person isn't looking for a solution, but to feel as if he is understood...

  • 2:18 pm
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